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Q: How and when is my order shipped?
A: We ship orders a minimum of 2 times per week, Monday to Friday. With the exception of weekends and holidays, we always try to ship orders placed before 2 p.m. within 1-3 business days. Our shipping provider and service is Canada Post Expedited Parcel.
Q: Will I be notified when my order has shipped?
A: Absolutely! You will receive an email notification when you place your order, with your order details and again when your order has shipped which will include your tracking #.
Q: How much do you charge for shipping?
A: We ship all of our products out of Ontario, Canada via Canada Post Expedited Parcel. The table below displays our low flat rate shipping cost (no weight limit!), based only on the dollar value of your order and the Province where you reside.
Shipping & Handling Rate Schedule - Canada Post Expedited
Order Total (before Taxes)
Ontario, Quebec, Manitoba
|Yukon, Nunuvat, Northwest Territories||
All Other Provinces
$0.01 - $55.00
$55.01 - $128.99
Q: Why didn't I get a copy of my order with my shipment?
A: We're just trying to do our small part to save a tree! You will receive a copy of your order by email. But if you do want a paper copy of your order and are unable to print it, just request a copy in the "Additional Comments" section during Checkout and we'll be happy to include one.
Q: Can I return a product(s)?
A: Of Course! We have a no-hassle return policy. We only ask that you return the item(s) to us within 14 days of receipt, in un-used, un-opened condition. Sorry, but we do not refund shipping costs or pay shipping on returned goods. Clearance items and "special orders" are final sale and non-refundable. Please include a copy of your receipt or your full contact information with the returned goods (including email and phone number) so we can issue a full and prompt refund. Returns are addressed to:
Freeway Capital Inc./NatureApproved.ca
1259 Nathaniel Cr.
Burlington, ON L7S2A9
Q: Do you charge a re-stocking fee?
A: Nope! If you return your item(s) to us within the 14 day time frame, unused and unopened, that just fine for us.
Q: Can I suggest a product to carry on your website?
A: Yes! We’re all ears! We add new products to our store regularly and we’d be glad to hear about specific products you are interested in. Please include as much information as you have about the product, including name, manufacturer and any contact information you may have. We will review a product suggestion and respond within approximately 30 days.
Q: I have been diagnosed with [any medical condition] and I am taking [any prescription medication or nutritional supplement]. Can I use [any nutritional supplement]?
A: We cannot answer these questions. We do not have a medical doctor on staff, nor would we give medical advice through e-mail or over the phone. Please consult your physician. A medical doctor who is familiar with your current medical situation can meet with you in person to give advice about what interactions may exist between a combination of medical conditions, drugs and nutritional supplements and make recommendations for your specific situation.
Q: Can you tell me more about a supplement I am considering?
A: We cannot give any further information about the supplements we carry, other than the information the manufacturer has provided us. Most of the brands have their own dedicated website where you can often find further details about a specific supplement they manufacture, or you can contact them through their own contact options off their website with your questions. The best way to find a specific company website is to simply Google their brand name. As an example, if you wanted to find the website for the AOR brand of supplements, you can Google “AOR supplements”. You will see their company website is the first result listed.
Q: Do I need a PayPal account to place an order?
A: Absolutely not. Although our online payments are processed by PayPal, you don't need an account with them. You'll be given the option to pay by credit card or through other methods.
Q: What credit cards do you accept?
A: Credit card payments are processed by PayPal, one of the world's largest payment processors. They accept most major credit cards including Visa, MasterCard, Amex and Discover.
Q: Can I order by phone?
A: We used to take orders by phone but we found that the only way to stay competitive and keep prices lower than our competition, was to accept online orders only. While we apologize to our valued customers without computer access, we hope that they can perhaps go to a computer kiosk at their local library to order or alternatively, place an order through a friend or family member.
Q: Can I send in a check to pay for my order?
A: Sorry, this option is not available. We actually only take orders by credit card at this time. Credit cards offer our customers better overall protection. Plus, we can also pass more savings on to our customers!
Q: I have forgotten my password. How can I get a new one?
A: If you have forgotten your password, you can have a new one emailed to you. Simply go to My Account and click on the Forgot Password link. Then you can enter the email address for your account and have the password emailed to you right away. It usually takes just a few minutes for you to get the new password.
Q: How can I change any details of my account such as email address etc.?
A: When you login to your account you will see an area named “Update Account Information”. You can edit any of the details there such as change of address, email, phone number etc. Make sure you click on the Update button to save the changes.
Q: How can I change my account password?
A: Changing your account password is easy! Simply log into your account with your current password and enter your new password and repeat. Make sure you click Update to save the changes. On future orders you just need to log into your account with your new password.